Frequently Asked Questions

Please read our FAQ before sending us a message.

Can we order during the General Community Quarantine (GCQ)?

Yes, purchasing products from our website is available.

  1.  We only accept payments through Bank Transfer, Credit Cards via PayPal, PayPal and Gcash.  Cash on Delivery is not available at this point.
  2. We ship orders within 2-3 business days after payment is validated.
  3. A No-Cancellation Policy will be imposed to ensure that we are able to prioritize and fulfill orders of serious buyers only.
Which payment methods are accepted in the Online Shop?

Here are the available payment methods:

Bank Transfer – Simply deposit your payment to our bank accounts and use the Deposit Slip form to send us your details and transaction reference ID so that we can process your payment immediately.

Credit Cards and Debit Cards – We accept all credit and debit cards via PayPal.  You don’t need to have a PayPal account to use this option.

Gcash – Regulated by the Bangko Sentral ng Pilipinas, GCash is a safe money issuer and remittance agent.

PayPal – Use your PayPal account to pay for your purchases directly form our website.

How long will delivery take?

Our aim is to ship orders within 2-3 business days after payment is validated.  However, there might be forces of nature/holidays that may cause delays specially during the GCG.

Metro Manila via Grab, Lalamove or Mr. Speedy – within 2-3 business days upon payment confirmation.

Provincial areas via LBC – within 5-7 business days upon payment confirmation.  Please check with the LBC nearest your area to confirm if they deliver door-to-door, some LBC branches allow pick-ups only.

All items are carefully packed and secured before they are handed over to riders/couriers.  Mommy Guide Inc will not be held liable for any damage or delays incurred by them, since we do not handle them directly.



How secure is shopping in the Online Shop? Is my data protected?

The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site web servers are private and secure when the SSL sessions activated.

SSL certificates from GeoTrust are the ultimate online security and trust solution delivering both 256-bit encryption and the True Site trust mark providing third-party website identity validation.

What exactly happens after ordering?

Upon completion of your order, our sales team will verify your payment details.  Once payment has been confirmed, we will notify you via email and/or SMS about your shipment tracking number.


Do I receive an invoice for my order?

Yes, an invoice for your order(s) will be sent via the email that you have provided during checkout.